Customer Service


Shipping & Delivery

We are pleased to offer free shipping in the UK on orders over £150 and a flat £5 otherwise.
Goods will be dispatched within 3 to 5 working days. Delivery to the UK can take up to 5 days. We do ship to the rest of the world and often get orders from the USA, Canada and Australia. Please note worldwide and mainland European deliveries may take 10-21 days to reach you. If you have questions about your order please contact us and we'll be glad to help.

Privacy & Security

Please read our Privacy Policy for information about Privacy and Security.  Privacy Policy

Returns & Replacements & Cancelling Orders

If you do not wish to keep the items you ordered because they are no longer suitable/you have ordered the wrong size/the wrong item/the item is no longer required.
We want you to be completely satisfied with your order so if for any reason you are unhappy with your items, you can return them in unused condition and unopened packaging within 14 days for a full replacement or a full refund.  We will only refund the returns postage if the items are damaged, faulty, or if the wrong items have been sent. We cannot accept responsibility for items damaged or lost in the postal system, so it is advisable to acquire a postal receipt, or send the items back via recorded delivery.
 
I have received my items, but they do not look like the pictures on the website.
We want you to be completely satisfied with your order so if for any reason you are unhappy with your items, you can return them in unused condition and unopened packaging within 14 days for a full replacement or a full refund.  We will only refund the returns postage if the items are damaged, faulty, or if the wrong items have been sent. If the advertised picture for the product is deemed as misleading, we will also refund the return postage cost, and look into rectifying the picture. We cannot accept responsibility for items damaged or lost in the postal system, so it is advisable to acquire a postal receipt, or send the items back via recorded delivery.
 
I bought the item as a present, but the person I bought it for does not like it/already has it.
We want you to be completely satisfied with your order so if for any reason you are unhappy with your items, you can return them in unused condition and unopened packaging within 14 days for a full replacement or a full refund.  We will only refund the returns postage if the items are damaged, faulty, or if the wrong items have been sent. We cannot accept responsibility for items damaged or lost in the postal system, so it is advisable to acquire a postal receipt, or send the items back via recorded delivery.
 
If you receive your items and they do not work as they should/are faulty/are damaged.
We want you to be completely satisfied with your order so if for any reason you are unhappy with your items, you can return them in unused condition and unopened packaging within 14 days for a full replacement or a full refund.  We will only refund the returns postage if the items are damaged, faulty, or if the wrong items have been sent. We cannot accept responsibility for items damaged or lost in the postal system, so it is advisable to acquire a postal receipt, or send the items back via recorded delivery.
 
How do I return an item?
Please contact us on 44 2031 295708; they will advise you whether they need to arrange for the item to be collected from you by a courier company, or whether you need to return the item back to us via the Post Office; this will depend on the weight of the item in question. If the item was received damaged, or is faulty, you may be advised that the item does not need to be returned back to us at all.
If a collection needs to be arranged, this will be made for a weekday only, between standard working hours. If you are not able to be at home when the collection is to be made, you may leave the goods somewhere safe.
Whether you are returning the goods back to us via the Post Office, or a collection has been arranged, please complete the Return/Exchange form that you received with your order originally. If you no longer have this form, please make sure that some identification is included within the package.
 
We cannot accept returns on the following items.
- Products made specifically to order
- Engraved Tools
 
Exchanges.
We will send out exchanges inside the UK for free, you will not be charged for the shipping costs of the exchange order. 
When exchanging for a lower priced item we will credit you the difference, should the replacement item be more expensive we will contact you to arrange additional payment.
 
Cancelling orders.
If you wish to cancel your order directly after purchasing or before we have shipped your item then please email [email protected] with your order number and a reason for the cancellation. We will process this for you as soon as possible. If we have by this time already shipped out your items for delivery, then we will treat your request as a refund and will be subject to our stated policy.

Your refund will be issued onto the same method of payment you paid with. Refunds are processed as soon as possible, on returns this can take up to 14 days. Please note that in busier periods refunds can take longer, but never more than 30 days.

Our returns address is:
 
Suite P0197 265-269 Kingston Road London SW19 3NW
 
Ordering

Ordering is simple, just add the items to your basket and click on checkout, then follow the steps required to place your order.

Payment, Pricing & Promotions

Payment can be made via credit or debit card.
Notification of promotions will be sent via email as and when necessary so keep your eyes out!
Prices are subject to change.
Your payment will be managed by our BPO (Business Processing Outsourcing) subsidiary in Spain. ESB: ESB57994030

Viewing Orders

All of your orders can be viewed from your Account.

Updating Account Information

It is the customer's responsibility to insure that all information is correct and up to date. You can update/edit your information by clicking on Account.